Complaints Policy

    Crossworld Securities Limited Complaint Management Policy

    A complaint is an expression of dissatisfaction, made either orally or in writing, about the standard of service, actions or lack of action by (“Crossworld Securities Limited” or the “Company”) affecting an individual customer or group of customers.

    Procedure

    • The Customer Service Centre is responsible for the coordination of the complaints policy and procedure, including the analysis of data.
    • The Legal and Compliance Unit is responsible for overseeing the process of monitoring the progress of the complaint and any response made thereto.
    • Managers and Directors are responsible for the investigation of complaints directly related to their areas of operation.

    Process for Complaint Handling

    Complaints should be in writing detailing the nature of the complaint, addressed to the Legal and Compliance Unit and signed by the complainant, complete with the complainant’s contact details, his/her signature and date. Complaints can also be sent to the Company by filling the Complaint Form attached to this document as schedule 1.

    Get a detailed copy of the complaint policy and form here.

    • ABCTRANS 0.27 (↑ 0.00)
    • ACADEMY 1.7 (↑ 0.00)
    • ACCESSCORP 8.3 (↑ 0.5)
    • AFRIPRUD 5.55 (↑ 0.00)
    • AIICO 0.55 (↑ 0.01)
    • AIRTELAFRI 2000 (↑ 0.00)
    • ARDOVA 12.8 (↑ 0.00)
    • BERGER 6.6 (↓ -0.65)
    • BETAGLAS 46.1 (↑ 0.00)
    • BUACEMENT 50.1 (↓ -2.25)
    • BUAFOODS 58.3 (↑ 0.00)
    • CADBURY 11.75 (↑ 0.1)
    • CAP 17.75 (↑ 0.00)
    • CAPHOTEL [BLS] 3.4 (↑ 0.00)
    • CAVERTON 1.05 (↓ -0.04)
    • CHAMPION [BLS] 3.69 (↑ 0.00)
    • CHAMS 0.29 (↓ -0.02)
    • CHELLARAM [MRF] 2.24 (↑ 0.00)
    • CHIPLC 0.58 (↓ -0.03)
    • CILEASING 3.2 (↑ 0.00)
    • CONOIL 26.5 (↑ 0.00)
    • CORNERST 0.54 (↑ 0.02)
    • COURTVILLE 0.46 (↓ -0.01)
    • CUSTODIAN 6.5 (↑ 0.00)
    • CUTIX 2.05 (↑ 0.00)
    • CWG [BLS] 0.9 (↓ -0.09)
    • DAARCOMM 0.2 (↑ 0.00)
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    • DANGSUGAR 16.05 (↑ 0.00)
    • ETERNA 6.35 (↓ -0.6)
    • ETI 11.05 (↑ 0.00)
    • ETRANZACT 3.2 (↑ 0.00)
    • FBNH 10.15 (↑ 0.00)
    • FCMB 3.23 (↑ 0.01)
    • FIDELITYBK 3.67 (↑ 0.11)
    • FIDSON 9.95 (↑ 0.00)
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    • FTNCOCOA [RST] 0.29 (↓ -0.01)
    • GLAXOSMITH 5.9 (↑ 0.00)
    • GTCO 19.1 (↓ -0.6)
    • GUINNESS 83 (↑ 0.00)
    • HONYFLOUR 2.35 (↑ 0.00)
    • IKEJAHOTEL 1.2 (↑ 0.00)
    • IMG 7.4 (↑ 0.00)
    • INTBREW [BLS] 5.05 (↑ 0.05)
    • JAIZBANK 0.8 (↓ -0.02)
    • JAPAULGOLD 0.28 (↓ -0.01)
    • JBERGER 25.9 (↑ 0.00)
    • LASACO 0.95 (↓ -0.03)
    • LEARNAFRCA 1.86 (↑ 0.00)
    • LINKASSURE 0.48 (↓ -0.01)
    • LIVESTOCK 1.13 (↓ -0.02)
    • MANSARD 1.7 (↑ 0.00)
    • MAYBAKER 3.88 (↑ 0.00)
    • MBENEFIT 0.28 (↑ 0.00)
    • MEYER 2.27 (↑ 0.00)
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    • MTNN 199.9 (↑ 0.2)
    • MULTIVERSE 2.82 (↑ 0.00)
    • NAHCO 5.75 (↑ 0.00)
    • NASCON 11 (↑ 0.00)
    • NB 48.4 (↑ 0.00)
    • NEIMETH 1.56 (↑ 0.00)
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    • REDSTAREX 2.36 (↑ 0.00)
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    • RTBRISCOE 0.33 (↑ 0.02)
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    • STERLNBANK 1.5 (↓ -0.01)
    • SUNUASSUR 0.35 (↓ -0.03)
    • TOTAL 211.1 (↑ 0.00)
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    • TRANSCORP 1.05 (↑ 0.00)
    • TRANSEXPR 0.75 (↑ 0.00)
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    • UBN [BLS] 5.75 (↑ 0.00)
    • UCAP 11.2 (↑ 0.00)
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    • UNITYBNK 0.44 (↑ 0.00)
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    • UPL 1.63 (↑ 0.00)
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    • WEMABANK 3.46 (↑ 0.00)
    • ZENITHBANK 20 (↓ -0.05)