Complaints Policy

    Crossworld Securities Limited Complaint Management Policy

    A complaint is an expression of dissatisfaction, made either orally or in writing, about the standard of service, actions or lack of action by (“Crossworld Securities Limited” or the “Company”) affecting an individual customer or group of customers.

    Procedure

    • The Customer Service Centre is responsible for the coordination of the complaints policy and procedure, including the analysis of data.
    • The Legal and Compliance Unit is responsible for overseeing the process of monitoring the progress of the complaint and any response made thereto.
    • Managers and Directors are responsible for the investigation of complaints directly related to their areas of operation.

    Process for Complaint Handling

    Complaints should be in writing detailing the nature of the complaint, addressed to the Legal and Compliance Unit and signed by the complainant, complete with the complainant’s contact details, his/her signature and date. Complaints can also be sent to the Company by filling the Complaint Form attached to this document as schedule 1.

    Get a detailed copy of the complaint policy and form here.

    • ABCTRANS 0.3 (↑ 0.00)
    • ACADEMY [MRF] 1.17 (↑ 0.00)
    • ACCESSCORP 9.5 (↑ 0.00)
    • AFRIPRUD 5.55 (↑ 0.00)
    • AIICO 0.65 (↓ -0.01)
    • AIRTELAFRI 1732.4 (↑ 0.00)
    • ARDOVA [MRF] 13.75 (↑ 0.00)
    • BERGER 6.85 (↑ 0.00)
    • BETAGLAS 51.2 (↑ 0.00)
    • BUACEMENT 71.9 (↑ 0.00)
    • BUAFOODS 52.9 (↑ 2.1)
    • CADBURY 17.25 (↑ 0.00)
    • CAP 18.15 (↑ 0.00)
    • CAPHOTEL [BLS] 3.4 (↑ 0.00)
    • CAVERTON 1.05 (↑ 0.00)
    • CHAMPION [BLS] 3.4 (↑ 0.34)
    • CHAMS 0.24 (↑ 0.00)
    • CILEASING [MRF] 3.2 (↑ 0.00)
    • CONOIL 28.8 (↑ 0.00)
    • CORNERST 0.62 (↑ 0.00)
    • COURTVILLE 0.5 (↓ -0.03)
    • CUSTODIAN 7 (↑ 0.00)
    • CUTIX 2.4 (↑ 0.00)
    • CWG [BLS] 0.8 (↑ 0.00)
    • DANGCEM 275 (↑ 0.00)
    • DANGSUGAR 16.15 (↓ -0.15)
    • ELLAHLAKES 3.96 (↑ 0.00)
    • ETERNA 7.5 (↑ 0.00)
    • ETI 9.7 (↑ 0.00)
    • ETRANZACT 2.2 (↑ 0.00)
    • FBNH 10.1 (↑ 0.45)
    • FCMB 3.5 (↓ -0.2)
    • FIDELITYBK 3.39 (↑ 0.00)
    • FIDSON 11.2 (↑ 0.00)
    • FLOURMILL 32.75 (↓ -0.25)
    • FTNCOCOA [RST] 0.35 (↑ 0.00)
    • GLAXOSMITH 6.1 (↑ 0.00)
    • GSPECPLC 2.75 (↑ 0.00)
    • GTCO 20.95 (↓ -0.05)
    • GUINNESS 90.5 (↑ 0.00)
    • HONYFLOUR 3 (↑ 0.03)
    • IKEJAHOTEL 1.15 (↓ -0.02)
    • IMG 9.15 (↑ 0.00)
    • INTBREW [BLS] 5.7 (↑ 0.3)
    • JAIZBANK 0.97 (↓ -0.01)
    • JAPAULGOLD 0.29 (↑ 0.01)
    • JBERGER 26.9 (↑ 0.00)
    • JOHNHOLT 0.58 (↑ 0.05)
    • LASACO 1.03 (↑ 0.00)
    • LEARNAFRCA 2.25 (↑ 0.00)
    • LINKASSURE 0.54 (↓ -0.01)
    • LIVESTOCK 1.54 (↓ -0.14)
    • MANSARD 2.04 (↑ 0.00)
    • MAYBAKER 3.66 (↑ 0.31)
    • MBENEFIT [MRF] 0.25 (↑ 0.00)
    • MCNICHOLS 1.85 (↑ 0.00)
    • MEYER 2.52 (↑ 0.00)
    • MORISON 2.2 (↓ -0.01)
    • MRS 16.25 (↑ 0.00)
    • MTNN 229.5 (↑ 0.6)
    • NAHCO 8.4 (↑ 0.00)
    • NASCON 11.75 (↑ 0.00)
    • NB 62.5 (↓ -2.5)
    • NEIMETH 1.55 (↑ 0.00)
    • NEM 3.64 (↑ 0.00)
    • NESF 552.2 (↑ 0.00)
    • NESTLE 1400 (↑ 0.00)
    • NGXGROUP 24.6 (↑ 0.00)
    • NIGERINS [MRF] 0.2 (↑ 0.00)
    • NNFM 9.55 (↑ 0.00)
    • NPFMCRFBK 1.65 (↑ 0.00)
    • OANDO [MRF] 5.9 (↓ -0.2)
    • OKOMUOIL 193.5 (↑ 0.00)
    • OMATEK [RST] 0.2 (↑ 0.00)
    • PRESCO 165 (↑ 0.00)
    • PRESTIGE [BLS] 0.4 (↑ 0.00)
    • PZ 13 (↓ -0.5)
    • REDSTAREX 3.01 (↓ -0.26)
    • REGALINS 0.26 (↑ 0.00)
    • ROYALEX [MRF] 0.97 (↑ 0.00)
    • RTBRISCOE [MRF] 0.48 (↑ 0.00)
    • SCOA 1.94 (↑ 0.00)
    • SEPLAT 1290 (↑ 0.00)
    • SFSREIT 77 (↑ 0.00)
    • SKYAVN 6.85 (↑ 0.00)
    • SOVRENINS 0.25 (↑ 0.00)
    • STANBIC 32.5 (↑ 0.00)
    • STERLNBANK 1.52 (↑ 0.01)
    • SUNUASSUR 0.35 (↑ 0.00)
    • TOTAL 234.5 (↑ 0.00)
    • TRANSCOHOT [BLS] 6.25 (↑ 0.00)
    • TRANSCORP 1.25 (↑ 0.00)
    • TRANSEXPR 0.7 (↑ 0.00)
    • TRIPPLEG 0.95 (↑ 0.00)
    • UACN 11.1 (↑ 0.00)
    • UBA 7.45 (↑ 0.00)
    • UBN 6 (↑ 0.00)
    • UCAP 12.25 (↑ 0.45)
    • UNILEVER 14.5 (↑ 0.00)
    • UNITYBNK 0.49 (↓ -0.04)
    • UPDC [BLS] 1 (↑ 0.00)
    • UPDCREIT 3.4 (↑ 0.00)
    • UPL 2.88 (↑ 0.00)
    • VERITASKAP 0.21 (↓ -0.01)
    • VITAFOAM 22.5 (↑ 0.00)
    • WAPCO 27 (↑ 0.00)
    • WAPIC [MRF] 0.41 (↓ -0.01)
    • WEMABANK 3.15 (↑ 0.00)
    • ZENITHBANK 21.6 (↑ 0.05)
    • ABCTRANS 0.3 (↑ 0.00)
    • ACADEMY [MRF] 1.17 (↑ 0.00)
    • ACCESSCORP 9.5 (↓ -0.1)
    • AFRINSURE [MRF] 0.2 (↑ 0.00)
    • AFRIPRUD 5.55 (↑ 0.00)
    • AIICO 0.64 (↑ 0.00)
    • AIRTELAFRI 1732.4 (↑ 0.00)
    • ARDOVA [MRF] 13.75 (↓ -0.7)
    • BERGER 6.85 (↑ 0.00)
    • BETAGLAS 51.2 (↑ 0.00)
    • BUACEMENT 71.9 (↑ 0.00)
    • BUAFOODS 55 (↑ 0.00)
    • CADBURY 17.25 (↑ 0.00)
    • CAP 18.15 (↑ 0.00)
    • CAPHOTEL [BLS] 3.4 (↑ 0.00)
    • CAVERTON 1.05 (↑ 0.00)
    • CHAMPION [BLS] 3.74 (↑ 0.00)
    • CHAMS 0.24 (↑ 0.00)
    • CHIPLC 0.67 (↑ 0.00)
    • CILEASING [MRF] 3.2 (↑ 0.00)
    • CONOIL 28.8 (↑ 0.00)
    • CORNERST 0.62 (↑ 0.04)
    • COURTVILLE 0.47 (↑ 0.00)
    • CUSTODIAN 7 (↑ 0.00)
    • CUTIX 2.4 (↑ 0.00)
    • CWG [BLS] 0.8 (↑ 0.00)
    • DAARCOMM 0.2 (↑ 0.00)
    • DANGCEM 275 (↑ 0.00)
    • DANGSUGAR 16 (↑ 0.00)
    • DEAPCAP [DWL] 0.2 (↑ 0.00)
    • ELLAHLAKES 3.96 (↑ 0.00)
    • ETERNA 7.5 (↓ -0.7)
    • ETI 9.7 (↑ 0.95)
    • ETRANZACT 2.2 (↑ 0.00)
    • FBNH 10.55 (↑ 0.35)
    • FCMB 3.3 (↑ 0.00)
    • FIDELITYBK 3.39 (↑ 0.01)
    • FIDSON 11.2 (↑ 0.00)
    • FLOURMILL 32.5 (↓ -0.5)
    • FTNCOCOA [RST] 0.35 (↑ 0.00)
    • GLAXOSMITH 6.1 (↑ 0.1)
    • GTCO 20.9 (↓ -0.05)
    • GUINEAINS 0.2 (↑ 0.00)
    • GUINNESS 90.5 (↑ 0.00)
    • HONYFLOUR 3.03 (↓ -0.03)
    • IKEJAHOTEL 1.13 (↓ -0.01)
    • IMG 9.15 (↑ 0.00)
    • INTBREW [BLS] 6 (↑ 0.3)
    • JAIZBANK 0.96 (↓ -0.03)
    • JAPAULGOLD 0.3 (↓ -0.01)
    • JBERGER 26.9 (↑ 0.00)
    • JOHNHOLT 0.63 (↑ 0.06)
    • LASACO 1.03 (↑ 0.00)
    • LEARNAFRCA 2.25 (↑ 0.00)
    • LINKASSURE 0.53 (↑ 0.05)
    • LIVESTOCK 1.4 (↑ 0.00)
    • LIVINGTRUST [BLS] 1.2 (↑ 0.00)
    • MANSARD 2.04 (↓ -0.04)
    • MAYBAKER 3.97 (↑ 0.00)
    • MBENEFIT [MRF] 0.25 (↑ 0.00)
    • MCNICHOLS 1.85 (↑ 0.00)
    • MEYER 2.52 (↑ 0.00)
    • MORISON 2.19 (↑ 0.00)
    • MRS 16.25 (↑ 0.00)
    • MTNN 230.1 (↑ 4.9)
    • NAHCO 8.4 (↑ 0.00)
    • NASCON 11.75 (↑ 0.00)
    • NB 60 (↓ -2.05)
    • NEIMETH 1.55 (↑ 0.00)
    • NEM 3.64 (↑ 0.16)
    • NESTLE 1400 (↑ 0.00)
    • NGXGROUP 24.6 (↑ 0.00)
    • NIGERINS [MRF] 0.2 (↑ 0.00)
    • NNFM 9.55 (↑ 0.00)
    • NPFMCRFBK 1.65 (↑ 0.00)
    • NSLTECH 0.2 (↑ 0.00)
    • OANDO [MRF] 5.7 (↑ 0.2)
    • OKOMUOIL 193.5 (↑ 16.5)
    • OMATEK [RST] 0.2 (↑ 0.00)
    • PHARMDEKO 1.75 (↑ 0.00)
    • PRESCO 165 (↑ 0.00)
    • PRESTIGE [BLS] 0.4 (↑ 0.00)
    • PZ 12.5 (↓ -1.25)
    • REDSTAREX 2.75 (↑ 0.00)
    • REGALINS 0.26 (↑ 0.00)
    • ROYALEX [MRF] 0.97 (↑ 0.02)
    • RTBRISCOE [MRF] 0.48 (↓ -0.03)
    • SEPLAT 1290 (↑ 0.00)
    • SFSREIT 77 (↑ 0.00)
    • SKYAVN 6.85 (↑ 0.00)
    • SOVRENINS 0.25 (↑ 0.00)
    • STANBIC 32.5 (↑ 1.05)
    • STERLNBANK 1.53 (↑ 0.03)
    • TOTAL 234.5 (↑ 0.00)
    • TRANSCOHOT [BLS] 6.25 (↑ 0.00)
    • TRANSCORP 1.25 (↓ -0.02)
    • TRANSEXPR 0.7 (↑ 0.00)
    • TRIPPLEG 0.95 (↑ 0.00)
    • UACN 11.1 (↑ 0.00)
    • UBA 7.45 (↓ -0.05)
    • UBN 6 (↓ -0.15)
    • UCAP 12.7 (↑ 0.2)
    • UHOMREIT 36.6 (↑ 0.00)
    • UNILEVER 14.5 (↑ 0.3)
    • UNITYBNK 0.45 (↑ 0.00)
    • UPDC [BLS] 1 (↑ 0.00)
    • UPDCREIT 3.4 (↑ 0.00)
    • UPL 2.88 (↑ 0.00)
    • VERITASKAP 0.2 (↑ 0.00)
    • VITAFOAM 22.5 (↑ 0.00)
    • WAPCO 27 (↑ 0.00)
    • WAPIC [MRF] 0.4 (↑ 0.00)
    • WEMABANK 3.15 (↑ 0.00)
    • ZENITHBANK 21.65 (↑ 0.05)